Customer Focused Management

Background:

In modern customer care management, a smile and answering questions is so common that it has almost lost value. It is the entire organization which determines how customer focused the company is. A customer focused organization will consider the customer while setting policies, while hiring new staff, while training their staff, while designing their product and while planning resources. In everything they do, they will consider the customer first.

We came up with this course to address the “research-based” needs of executives and senior managers for customer focused management. This comprehensive training workshop will ensure the effective and efficient management systems to keep satisfied and regular customers.

General Notes:

• As an open course, this program is offered in specific locations. As an in-house training, it can be offered on any part of the globe.
• This program can be bundled with any other program in the same category, offering the benefit of a discounted price.
• Accord Worldwide can offer this training in languages other than English, please contact us with your questions.

Course Objectives:

This training will help you to learn:

• To improve operations and ensure more productive and streamlined customer service
• Leadership roles that can increase customer focused management
• Customer retention and revenue growth
• Reduced personnel turnover and increased teamwork
• How to lead a professional customer focused team

What Participants Receive?

• Certified Accordemy Professional – Attested by Accord Worldwide, Inc. USA
• Free lifetime access to online course material
• Free lifetime membership to the relevant discussion group
• Discounted OR free participation in future training courses

Who Should Attend:

This course is not useful, but necessary for any level of management, team leaders, CEO’s, business owners, sales and customer service staff of any level and any industry and project managers. It also helps Consultants and freelancers.

Fees:

• Training fee includes the course certificate, training materials, lunch, refreshments, and one social program at the end of the training and tuition fee.
• Not included in the fee: Visa costs, airfare cost, accommodation, travel insurance, dinner and any personal expense of the participant.
• Please note that for groups, different destinations and in-house training we offer a significant discount and we encourage you to contact us for a quotation.