Managing Shutdown, Turnarounds and Outages
Background: Certain projects and programs will come to an end for various reasons. It is inevitable that shutdowns are an important factor of a maintenance strategy. Managers need to have competency for proper planning, scheduling, executing, monitoring and reporting shutdowns. This course addresses research-based needs of managers for shutdowns, outages…
Performance Quality Improvement
Background: Let’s assume you have a team who are professional, punctual, and honest. What if the business results are not as per expectation? Your team will always depend on you to help them become innovative, problem solvers, visionary’s, and bottom line focused. Most managers like those who challenge their decisions…
Corporate Sales Negotiation
Background: At any type of company, sales is the key component of business. What makes sales successful is proper negotiation and reasoning skills, as well as other aspects. Negotiations require the full knowledge of the service or product, but more importantly the appropriate skills for negotiation. We came up with…
Customer Focused Management
Background: In modern customer care management, a smile and answering questions is so common that it has almost lost value. It is the entire organization which determines how customer focused the company is. A customer focused organization will consider the customer while setting policies, while hiring new staff, while training…
Managing Service Level Agreement
Background: This practical course will help you manage service level agreements with more efficiency. It is a growing need in every organization to have proper supplier/stakeholder management capacity at front line levels. This qualification offers a unique, affordable, cost-effective opportunity for learners to ensure they meet the competitive market demands.…
Controlling Without Frustration
To control is an inevitable function of a manager, but it must not demotivate the employee!
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