Performance Quality Improvement

Background: Let’s assume you have a team who are professional, punctual, and honest. What if the business results are not as per expectation? Your team will always depend on you to help them become innovative, problem solvers, visionary’s, and bottom line focused. Most managers like those who challenge their decisions…

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Customer Focused Management

Background: In modern customer care management, a smile and answering questions is so common that it has almost lost value. It is the entire organization which determines how customer focused the company is. A customer focused organization will consider the customer while setting policies, while hiring new staff, while training…

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Managing Service Level Agreement

Background: This practical course will help you manage service level agreements with more efficiency. It is a growing need in every organization to have proper supplier/stakeholder management capacity at front line levels. This qualification offers a unique, affordable, cost-effective opportunity for learners to ensure they meet the competitive market demands.…

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